As a service provider, it is true that if you see your customer churn rate is reducing, then you are satisfied the most. Reason? A small reduction in customer churn rate can improve your profitability by millions.

Studies reveal that if you acquire new customers, it can cost you up to more than five times than to satisfy and retain your existing customers. After all, your existing customers who are like gems to your company,  provide treasures – you can gain deeper insights that will enable you to render better customer service which will create a favorable impact on your revenues. 

For this, you have to study your customers’ behavior. In the past, when technology and data were limited, knowing their behaviors was difficult. But now, with a handful of technologies and big data, you can analyze their behavior easily – even to the extent like at what time do they leave for work, how long it takes them to reach there, etc. By leveraging big data analytics, you can extract information on different metrics, based on which you can fine tune your service offerings according to your customers’ willing.

Read more at: http://economictimes.indiatimes.com/articles/how-big-data-smart-analytics-is-reducing-subscribers-churn/ericssonarticleshow/34166759.cms  to know how big data can help you to reduce your customer churn rate smartly.

Cloud computing enables companies to get agile, leverage infrastructure on demand, and run it like a utility. The cloud environment provides flexibility, scalability and continuous availability with expert services. Rapid prototyping and to solve business process through analysis can be easily done by having access to a cloud environment. While the benefits are many but, the public cloud does not fulfill the needs of individual organizations which need better privacy and data security. In public cloud, many clients can access virtualized services from the same pool of servers and resources, but in private cloud clients mainly access services from a distinct pool of physical computers. Nowadays many organizations opt for a middle way i.e. hybrid cloud solution to avoid disadvantages of private cloud. Please go through the link for more details: http://www.daywatcher.com/what-is-a-private-cloud/

Mangrove Software, a cloud provider in enterprise Human Capital Management (HCM) solutions, announced their exhibition at the upcoming 2014 Society of Human Resource Management (SHRM) Annual Conference and Exposition, in Orlando, Florida from June 22-24, 2014. Mangrove Software will be showing its newest software version which includes:

• Enhanced employee engagement tools

• Social networking capabilities for recognition, ramification and accolades

• Mobile features for increased convenience

• Simplified employee maintenance

To read more, visit the following link:http://www.itbusinessnet.com/article/Mangrove-Software-to-Preview-Next-Version-of-HCM-Software-at-2014-SHRM-Annual-Conference-and-Exposition-3255725

Nowadays, many other industries like financial services and banking sectors are also actively interested on data analysis and Lean Six Sigma tools to improve processes.
Rod Toro is a business process improvement manager at Edward Jones. In this article, he talks about a Lean Six Sigma project for the service division of his company to improve customer satisfaction.
Toro says, "We were faced with understanding how we can better meet increasing service demands and give better overall customer service,"
With an increase in service calls, the main challenge was to provide timely, accurate, professional and highly customized service to the customer.
The main focus was to identify various metrics to distinguish the right associate for the right skill, also to streamlining the process in a more efficient manner.
To know more about how the whole process was taken care of through Design of Experiments (DOE) tools in Minitab please follow the link below: 

http://blog.minitab.com/blog/real-world-quality-improvement/hello-how-can-i-help-you-a-look-at-quality-improvement-in-financial-services

easyJet, UK's largest and Europe's fourth largest airline, plans to enhance talent management practices, modernize reporting and analytics capabilities with the help of Workday Human Capital Management, a provider of enterprise cloud applications for human resources and finance. With Workday's unified application for human resources (HR) in the cloud, easyJet plans to enhance talent management practices and modernize reporting and analytics capabilities. In addition, since Workday analytics are built into the core of the application, easyJet will gain access to meaningful insights around key indicators such as cost, capacity, and capability of its workforce, helping to drive hiring and sourcing decisions throughout the organization.

To know more, visit the following link: http://www.marketwatch.com/story/easyjet-takes-off-with-workday-human-capital-management-2014-04-08

A recent research report by International Data Corporation, a global provider of market intelligence and advisory services, revealed that the US market for Human Capital Management (HCM) applications and payroll outsourcing services is expected to be worth $22.5 billion this year. Paylocity is the core product of Web Pay product, which recently included a multi-tenant software platform that can be customized to the organization's requirements to offer payroll and HR related services such as time tracking, benefits administration, and compensation services including tax and payroll management and talent management. Not only big organizations, smaller organizations are also realizing the benefits of a cloud-based HCM offering. 

To read more about Paylocity, visit the following link: http://seekingalpha.com/article/2138083-paylocity-addressing-the-growing-hcm-market

Most of the business leaders today accept that they are not dedicating quality time to enhance their workforce management strategy to improve the performance levels of their employees.  As a result, organizations' bottom line usually suffers. To overcome this difficulty, organizations need a solid talent management strategy which is a key to ensure a high-quality workforce. Most employees today seek more than just a performance reward. They want to feel valued as contributors to the organization and get opportunities to improve their skills to enhance their careers. For that organization needs a right workforce management strategy, which will help them to retain performing workers, reduce operating costs and improve the overall value of the organization.

To read more, visit the following link: http://themalaysianreserve.com/main/sectorial/talent-a-human-capital/5721-a-committed-talent-management-strategy-is-key-to-ensuring-a-high-quality-workforce-

In an article by Phil Galewitz (senior correspondent at Kaiser Health News), we get some insights about the most common problems faced by senior citizens; whether it is about choosing a Medicare plan or a prescription drug plan.

To read more, visit the following link: http://capsules.kaiserhealthnews.org/index.php/2014/05/do-seniors-have-too-many-medicare-plans-to-choose-from/#more-28240

JETNET LLC, an aviation market intelligence company, announced a new release of JETNET CRM (aviation-specific customer relationship management tool which includes market analysis, market research and prospect management functions). The new release is designed specifically for aircraft professionals. Improvements include specific aircraft selection and sorting with ownership and sales histories; custom-designed lead generation reports with hundreds of potential buyers; high-probability target list generation; custom notes, action items, and flagged prospects; and easily managed lead/prospect lists and generated reports for importing/merging into scheduled emails.

To read more, visit the following link: http://www.blueskyexecutiveaviation.co.uk/issue_272/JETNET_creates_powerful_industry-changing_market_analysis_tool.htm

In an article by Rita Pyrillis (senior editor of Workforce), we get some insights about how enrollment in private health insurance exchanges is expected to grow in the next few years. The potential growth of private exchanges has attracted other major consulting firms into the market, including Buck Consultants, Mercer and Towers Watson & Co.

To know more about this aspect, visit the following link: http://www.workforce.com/articles/20427-health-exchange-rate-begins-to-grow 

According to new market research report published by MarketsandMarkets, we get to know that Healthcare Business Intelligence (BI) market (estimated at $2,376.6 Million in 2013), is expected to reach $4,738.2 Million by 2018, growing at a CAGR of 14.8% from 2013 to 2018. Cloud BI and mobile BI have a great market growth potential as mobile usage is growing in the healthcare community. Based on end application, the market growth will be mainly driven by clinical applications. North America will dominate the market and is also expected to grow at the highest CAGR during the forecast period.

To read more, visit the following link: http://www.marketwatch.com/story/healthcare-business-intelligence-bi-market-worth-47-billion-by-2018-2014-05-12

Anaplan, a cloud-based company, announced that it has joined the Workday Solution Partner Program. Workday is a provider of enterprise cloud applications for human resources and finance. Anaplan will provide Workday Financial Management and Workday Human Capital Management (HCM) customers with enhanced modeling capabilities combined with budgeting and planning intelligence.

Read more at: http://www.marketwatch.com/story/anaplan-joins-workday-solution-partner-program-to-offer-customers-enhanced-budgeting-planning-and-modeling-capabilities-2014-05-12

How can we rethink the ways we protect our changing IT world? We do IT differently these days, with users bringing their own devices into networks, with apps in the cloud and users are wirelessly connected - from anywhere at any time. But we still do security the same old ways, with firewalls the mediaeval fortresses guarding the gates around our walled city data centers. Detecting malware is complex. New malware that's never been analyzed won't be blocked by conventional tools. The risk may be small, but it's still a risk. Changing the way we think about protecting our networks from malware changes the game. It lets us focus on understanding the software engineering implications of malware. It's a new world out there and it's good to see that the security industry is thinking about how it needs to react, taking advantage of the same new tools and techniques we're using in private, hybrid, and public clouds. Now it's up to us to think about how we can prevent attacks on our infrastructure and keep that vital data right where it belongs.

To know more, read the article by Simon Bisson, Freelance technology journalist, follow http://www.zdnet.com/it-security-its-time-to-change-the-game-and-heres-how-7000029246/ 

An article by Ryang Huang, Editor at ZDNet's Asia/Singapore, conveys that there will be both practical and commercial risks when choosing a cloud service which can be mitigated by focusing on the service contract. He also mentioned that the service contract must enable organizations to comply with their own obligations. Also, the service contract should include a plan detailing the steps to be taken on exit and how data will be extracted from the vendor. As cloud services may involve the use of software and other intellectual property rights under a license, organizations could be dragged into a legal dispute in the event of third party claims of infringement against the cloud service provider.

To gather better insights in this aspect follow http://www.zdnet.com/how-to-manage-contractual-risks-in-cloud-computing-7000027568/ 

It is of no doubt that Big Data is transforming businesses greatly. But, this advantage is compromising a big issue. Have you guessed it?

Well, as Big Data is growing day by day, privacy and legal concerns have cropped in. So, does that mean you will stop using Big Data? If you do, you will surely fall behind your competitors because this data is now a resource which any marketers can use to gain competitive advantage.

While handling Big Data, the fundamental thing you have to keep in mind is data anonymity that will help you to avoid and tackle privacy and legal problems with Big Data.

To manage risks associated with it, you can follow the guidelines from the Information Commissioner’s Office (ICO) which includes a Code of Practice on Anonymisation. Kim Walker, partner at law firm Thomas Eggar LLP, talks about them here: http://www.computerweekly.com/opinion/Big-data-big-legal-trouble .

Michael Kitces, a partner and the director of research for Pinnacle Advisory Group, conveys in his article that how we can compare human capital with stock and bond in life.

To read more, visit the following link: http://finance.yahoo.com/news/human-capital-stock-bond-life-110000357.html

ADP, a global provider of Human Capital Management (HCM) solutions, announced that it has been ranked 24th on The 2014 DiversityInc Top 50 Companies for Diversity list. The DiversityInc Top 50 Companies for Diversity list began in 2001 and also includes companies from a wide range of industries.  ADP also made the DiversityInc Top 10 Companies for Veterans.

To read more, visit the following link:http://www.marketwatch.com/story/adp-ranked-24-on-the-2014-diversityinc-top-50-companies-for-diversity-2014-04-23?reflink=MW_news_stmp

A recent research report by Netscribes Inc., a global market intelligence firm, reveals that Business Intelligence and Analytics Market in India are growing. According to the report, continuous rise in trade and business activity across the globe have increased and this resulted in a huge amount of digital data. Over the last few years, social media also generated large amount of data. This data can be analyzed efficiently only with the help of Business Intelligence and Analytics.

To read more, visit the following link:http://www.pr.com/press-release/554334 

SyncHR, an innovator for cloud-based human resource, payroll and benefit management software, announced an upgraded version of their software- release 5.2. The latest release have an improved reporting and analytics platform. The company also launched a new corporate website to showcase their unique single database and single application technology.

To read more, visit the following link: http://www.prnewswire.com/news-releases/human-capital-management-firm-synchr-announces-new-software-release-and-launch-of-new-website-256601391.html

Offshore outsourcing will make sense only when customer needs, business requirements and offshore supplier's capabilities are properly aligned. In an article, "The Hidden Costs of Offshore Outsourcing", it was noted that around 72% of stated cost savings on offshore projects was lost at the start-up stage, transition, productivity and maintenance phase. DFSS can effectively reduce the risk of offshore outsourcing failure by quickly deploying a road map. Combination of various tools and behaviors are designed to reduce defects and cycle time to complete the requirement phase of a typical software project. Design for Six Sigma provides a structure, a strong deployment option to better manage business plan for profit maximization. Please go through the link for more details: http://www.sourcingmag.com/content/c060301a.asp