Laura Noonan, Marketing team lead at CallFinder, talks about how important it is to monitor the call center agents for providing customer satisfaction. She also emphasized that the companies must also provide equal priority to employees, ensuring the satisfaction with their role. She also speaks about the different advantages of monitoring calls between the customers and agents.
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Today, technology is an integral part of any business looking for sustainable growth. Banking sector is no different. Handling branches is an important day-to-day operation and hence, banks need to deploy adequate resources for the same. From simplifying payments with person-to-person transfers to eliminating the need for passwords with voice recognition software, technology is revolutionizing how account holders manage their money. The result is that bank branches are looking less crowded.
To read more, visit:
http://www.nasdaq.com/article/4-ways-tech-will-change-your-bank-branch-cm329072
According to the National Association of Professional Employer Organizations (NAPEO), employment growth has increased by 9 percent higher than other small businesses.
The Florida Association of Professional Employer Organizations (FAPEO) identified the reasons behind the growth of PEO industry. These are controlling costs, saving time and paperwork hassles, providing professional compliance ,reducing turnover and attracting better employees, providing claims management compensation, providing better benefits packages, providing professional human resource services , reducing accounting costs.
An article by Mr. George Shen, information strategist and consultant with Deloitte Consulting, explains how analytics has become an inseparable part of any election process nowadays.
For More Information please visit
http://www.analytics-magazine.org/january-february-2013/731-big-data-analytics-and-elections
This whitepaper describes how HR Analytics is helping core HR business processes to make right business decisions.
For More Read Information :
| https://www.informationweek.com/whitepaper/Business-Intelligence/Analytics/hr-analytics-driving-return-on-human-capital-inv-wp1300214171928?articleID=182900009 |
FICO, a predictive analytics and decision management software company, has done a global survey which revealed that 55% of customers want insurance renewal reminder more frequently through mail and Smartphone.
For more information, please go through: http://online.wsj.com/article/PR-CO-20140312-906735.html
When it comes to delivering software, today’s business climate has three prerequisites for success: speed, agility, and innovation. While multi-year, expensive and bloated software initiatives were once a reality for some companies, today’s expectations for new projects are measured in days, weeks, and months. Today, leaders understand that a faster, iterative approach can result in faster development that is also of a higher quality.
To read more, Visit:
Advanced analytics is an opportunity to redefine the banking sector. Some banks will seize that opportunity and will be able to explore the market & gain significant market share. Just like, some banks had initiated providing ATMs & internet services to customers, in order to truly create a differentiated position for themselves, enabling them to achieve competitive advantage over the rest.
Innovators are using big data and analytics to sharpen risk assessment and drive revenue. Banks who are implementing data analytics will be in an advantageous position for some period of time, while other banks playing catch up. So there’s an opportunity to make some smart, targeted investments. If you want to sustain your banking business in today’s volatile market, Think big, Think innovation! Think analytics!
To Read more, Visit......
http://www.mckinsey.com/insights/business_technology/how_advanced_analytics_are_redefining_banking
Steven Rust, Ph.D., “the Battelle’s Inventor of the Year”, developed and demonstrated a very useful analytical tool which can predict risk associated with a patient in such a way that it can be prevented in an early stage.
Please go through the link for more details:http://www.battelle.org/media/press-releases/rust-is-battelle-inventor-of-the-year
Stuart Rose, global insurance marketing manager at Cary, talks about how Insurance companies gather piles of text based data everyday about customers’ detail. It also addresses the different patterns used to explore unstructured information and analyze them. Text Analytics helps in understanding the details contained in the unstructured sources. The areas where text analytics can positively impact on insurer profitability are – Subrogation, Fraud Detection and Brand Reputation.
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Insurance organisations face problems in storing information. With the increase of information, innovations are required to handle information to detect risk properly. With the help of analytics in distribution channel, market products have improved. It also helps in taking decisions and reduces customer retention.
For more information, please go through: http://www.youtube.com/watch?v=KN-KgCgZdTE
The main threat of any insurance organisation is to detect fraud. To prevent fraud effectively, SAS has taken a Hybrid Approach, which enables detection of fraud 10times more effectively. The technologies in this Hybrid Approach are: Business rules, Anomaly Detection, Predictive Models and Social Network Analysis.
For more information, please go through: http://www.youtube.com/watch?v=HbJmJ_jK7gU
Susanne Sclafane, senior editor at Wells Media Group, talks about the extensive use of predictive analytics in insurance sector. The most prevailing uses of predictive modelling are rating, underwriting, marketing and forecasting. It also conveys some of the threats faced by the insurance industry.
For more information follow http://www.insurancejournal.com/news/national/2013/11/07/310601.htm
A recent webinar by INDUSTRYWEEK explains the different uses of predictive analysis in auto industry and how it is changing the competitive atmosphere.
For More Information : http://www.industryweek.com/webinar/predictive-analytics-transforming
Cloud is a buzzword that has been taking circles in the IT world for the past few years. Today, every organization demands more software deployment and significant reduction in the response time. To achieve improvement in efficiency and to utilize the resources better, cloud is the sure shot answer. Cloud infrastructure is also improving its efficiency, availability and security. People who were looking at cloud with suspicion, are now preparing themselves to adopt the technology in a large scale. Cloud is definitely here to stay. There are 3 types of cloud services in offer, namely public, private and hybrid. In the BFSI sector, as data security is one of the core issues, the tendency towards private cloud preference is obvious.
Johnson K Jose, Deputy General Manager, IT Department, Federal Bank, talks about the benefits of adopting cloud model & preference for private cloud in BFSI sector. To read about his views, visit the following link:
#hrwins program has been started by LAROCQUE; the leading Strategy and GoToMarket Consulting firm for HR related technology. The main purpose of #hrwins program is to encourage innovation in HR Technology products.
The result of 2014 #hrwins program was announced, where 15 HR Technology firms received the distinction of “HR Companies to Watch”. Some of them are ADP, BlackbookHR, Ceridian, HireVue, Jibe etc.
For more information, please go through: http://www.prweb.com/releases/2014/03/prweb11659203.htm
The biggest challenge for any insurance company is to capture, store, search, share, analyze and visualize big data. Moreover, handling these data is also very challenging for the insurers. Étienne Castonguay, partner and co-founder of InEdge, suggests that Predictive Modelling in insurance can help them in solving the problems.
For more information, please go through: http://tdwi.org/Articles/2013/02/26/Insurance-Analytics-Trends.aspx?Page=1
It is estimated by the research firm, Gartner, that in the year 2014, healthcare providers of India will spend approx. $1.08 billion specially to improve technological supports and IT infrastructure. R Chandrashekhar, President, Nasscom, said healthcare sector will focus more on implementing information technology to enhance their value chain.
Please go through the link for more details: http://www.dnaindia.com/money/report-healthcare-to-contribute-1-billion-to-it-sector-in-2014-gartner-1966870
Mick Collins a senior consultant with SuccessFactors, writes in his blog, how companies are growing with the use of big data analytics in the field of Human Resources.
For More Information :-
| http://blogs.hbr.org/2013/12/change-your-company-with-better-hr-analytics/ |
To find new opportunities and minimize current problems, it is important for an organization to collect and use big data efficiently. On a day to day basis, Excel is a common tool. But when it comes to analyze huge data, sometimes Excel becomes inefficient. The probability of errors are always there in spreadsheet, especially when data set is more complex. A blog by Renat Stewart, Banking Officer at M&T Bank, talks about how to utilize Excel spreadsheet in an efficient manner.
Please follow this link : http://www.riverlogic.com/2013/05/data-complexities-prove-excel-spreadsheets-difficult-to-maintain/
