The major basis of all the enterprise lies on IT system and services. What will happen if there is a major shutdown in IT section? The solution does not lie on the questions whom to contact or how to fix! But a well prepared process may lead to quick remedy. According to columnist Gene Rogers we can follow eight easy steps to manage:
1.How much time should be taken to manage the crisis so that the sudden shut down do not disturb your business model, revenue generation, customer loyalty and HR system.
2. Prepare a quick action team with at least one primary and secondary back up in each service area.
3. Create a crisis checklist where we can anticipate any upcoming issues.
4. Create predefined templates as email, text message to facilitate the process faster and smarter.
5. Devise an automated alert mechanism.
6. Separate conference line for tech staffs and business personnel to facilitate the smooth crisis management situation.
7. Create a script for the conference line to keep order.
8. Practice in regular basis to stay updated and ready for any situation.
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