Nowadays, business value increases when you decide to go for automation. To automate business, you have to create chat bots as it is the core driver. In layman’s term, a chat bot is mode of communication between computers and people to have a meaningful two-way dialog. The chat in chat bot is the interaction that makes you feel like a real conversation, and the bot is the robotic part that makes it clear to the user this is not a person-to-person interaction. The main actions of a chat bot is to manage routine, repeatable task that do not require people at both ends of the connection. Read more at: http://it.toolbox.com/blogs/voip-news/why-chatbots-represent-new-value-for-your-business-78546