Communication has evolved a lot since the discovery of telephones. The invention of smartphones and OTT (over the top) messenger apps, along with the emergence of social networks, have changed the face of communication. At the same time, improvements in collaborative technologies have sent video-conferencing through the early motions of commoditization, making it a reality for businesses of all sizes. Now the time has arrived to move from Unified Communications to Universal Communications. While unified communications has been focused on integration and streamlining of all the communication and collaboration tools within a business; universal communications is about making communications possible anywhere, between anyone and nearly across any device. The main factors driving the emergence of Universal communications are changing work life balances, social networking, and constantly improving devices, changing uses of synchronous vs. asynchronous and mainstreaming of the cloud. Read more at:

http://www.informationweek.in/informationweek/perspective/297528/journey-unified-universal-communications