/home/leansigm/public_html/components/com_easyblog/services<title>IVR: A friend of you in reducing your operational cost</title>
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	<h1>IVR: A friend of you in reducing your operational cost</h1>
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			<span class="post-date">Apr 14</span>

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				Posted by <a href="/forum/user/431-nitin-sinha">Nitin Sinha</a>				in <a href="/blog/categories/technology">Technology</a>			</span>
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	<p class="MsoNormal">Handling phone calls to serve your customers is definitely important for your company. But, have you ever calculated how much it costs you? A research by ContactBabel, shows that for making a live agent call, it costs you £ 3.87 in average!</p>
<p class="MsoNormal">Interactive Voice Response (IVR) can be effective in reducing this cost. According to the report, it can bring down your operational costs by 6 times. Also, with increasing usage of smartphones, a new type of IVR menus can be provided known as Visual IVR, where a caller can navigate a visual IVR menu between 4 and 5 times faster than a traditional audio IVR menu. The direct impact will be enhanced customer experience.</p>
<p class="MsoNormal">Read at <a href="http://www.callcentrehelper.com/ivr-self-service-costs-6-times-less-than-a-phone-call-59403.htm" target="_blank">http://www.callcentrehelper.com/ivr-self-service-costs-6-times-less-than-a-phone-call-59403.htm</a> for more research findings on how IVR can help you reducing your costs.</p></div>

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		<a href="/blog/tags/visual-ivr">
		<span itemprop="keywords">visual ivr</span>
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		<a href="/blog/tags/ivr">
		<span itemprop="keywords">IVR</span>
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		<a href="/blog/tags/cost-reduction">
		<span itemprop="keywords">cost reduction</span>
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		<a href="/blog/tags/call-center">
		<span itemprop="keywords">Call Center</span>
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