You may think that a call center business is pretty simple. But, as customers are changing their interaction behaviors, modernization of call centers is an imperative point of today’s business. Customer retention is an important parameter here and you must aim to reduce it to as minimum as possible because a slight reduction in it can benefit you by reducing your cost to a considerable extent. While looking at your call center business, you must aim for its effectiveness and must ensure that it is productive. But, the question is how should you go for it?
Mary Velan, author at Business 2 Community gives you some tips to revamp your call center customer experience from scratch. Read them here: http://www.business2community.com/customer-experience/4-tips-modernize-call-center-customer-experience-start-finish-0840687#!DylE3 .