This is the era of e-commerce. Everything you desire is just a click away. People can shop, read reviews, compare prices of the products and take better-informed decisions sitting in their homes. Sounds like online shopping is a blessing. But then why retailers like Disney, Under Armour and Nike have said that they don’t focus on online sales anymore? Today, retailers are focused on creating a friendly customer experience that crosses channel borders. Leading brands understand that they need to be leaders in both online and offline means. The changes in marketing trend are due to things like artificial intelligence, 3D printing and advance analytics. Merging the two modes is the solution. So to attract more and more customers, we need their engagement in both online and offline modes which will eventually result in better sales. Read more here: http://www.computerworld.com/article/3024262/retail-it/for-retailers-e-commerce-alone-wont-make-the-sale.html