Everyone knows that CRM can do more than track sales calls. But, you can use many features in CRM to expand your sales efforts, increase the bottom line and improve confidence among your employees by automating emails, automate lead routing, consolidating views of your system, clearing bottlenecks etc. Read more at: http://it.toolbox.com/blogs/insidecrm/punchup-your-sales-process-with-crm-79135