Nowadays, the workplace has shifted from being telecom-centric to screen-centric, and with that comes the growing role of web-based applications. Web-based applications take us closer to the world of unified communications, where collaboration is redefined. There are two basic types. They are - Web application – VoIP service and Web application – click-to-call. Read more at:  http://it.toolbox.com/blogs/voip-news/how-web-applications-add-value-to-voip-70416