How can we use AI to better understand the future? What will our clients and the marketplace need and want one year, two years, five years from now?” This is a shift from analytics that automatically collect and analyze data from past interactions (buying behavior, customer service engagements, etc.) to leverage AI to provide solutions that address both current and future challenges. 

Now, instead of using chatbots and other AI tools as communication devices to interact with customers at various phases of their shopping and decision-making process, many companies are exploring how bots can collect and analyze customer needs and business data for solution development. 

Read more at : http://www.cio.com/article/3200667/artificial-intelligence/robots-are-not-coming-they-are-already-here.html