Any rupture in the Contact Center can be expensive and damaging so it is worth to approach these matters in the right way. Security is a journey and corporate companies must mesh up with technologies that support it. At the same time with security, friendly culture is appreciated. Some of the key points towards it are following: Security starts at the top: Security experts should be included in the planning before important decisions specially like signing contracts are made. Context is king: Business documentation should be made in a clear way. Caveat Emptor: Vendors are an important link and they can create a whole set of tensions. Experience shows that a well-planned security network saves money and improves economics. Last of all every organization should be honest and lower risks and improve financial conditions. Read more at: http://www.callcentertimes.com/Home/tabid/37/ctl/NewsArticle/mid/395/CategoryID/1/NewsID/795/Default.aspx