In order to become premier international financial company in the next millennium, Citibank, a Citigroup company, implemented quality initiatives to provide quick customer service anywhere in the world. They took the challenge of implementing Six Sigma to improve customer satisfaction by using methodologies like cycle time reduction (CTR), coupled with detection of defects using Six Sigma methods which resulted in significant improvements in process timeline, cash management and customer loyalty and satisfaction. To read more about this aspect please visit Rochelle Rucker’s (a freelance writer and publicist for Motivators Inc) article link as given below.

http://www.qualitydigest.com/dec99/html/citibank.html