Collecting data is important to make operations efficient in a company. But, it is found that collecting and storing data is not enough. Companies must connect and analyze that data across organization. The purpose of data (structured or unstructured) is to extract insights and take accurate decision. But now it is becoming important for companies to connect data, including data from the contact center with the rest of the organization for an integrated view of the customer. Companies should utilize data to combine analytics from the contact center, workforce management, CRM systems, website, social media, surveys and product engagement tools. Read more at: http://callcentertimes.com/Home/tabid/37/ctl/NewsArticle/mid/395/CategoryID/1/NewsID/1197/Default.aspx

Big Data is massive. This article will explore the issues of big data: what it is, how it will improve decision - making, and how to use it correctly.

1) What's the big deal about big data?

Big data is all about three "V's" Velocity, Volume and Variety.

2) How it will improve decision?

# Deliver customer insights.

# Deliver targeted communication.

# optimize performance.

3) How to use it correctly?

# Collect data.

# Clean Data.

# Merge Datasets.

# Analyze Data.

To learn more about big data follow the article by Angela Hausman (PhD) at: http://www.business2community.com/big-data/big-data-like-teenage--01458960