Attrition is often seen as a health check for any business. If a high number of people are leaving then something is wrong. The question is what, and what can be done to improve it. Micah Solomon (CONTRIBUTOR), in his article writes about the ways improvement can be done. They are: 1. Optimize recruiting and hiring

2. Enhance training programs

3. Enhance customer satisfaction focused monitoring

4. Establish clear communication channels

5. Enhance recognition and rewards programs

6. Coaching culture

7. Provide skill development programs

8. Offer continuous opportunities for promotion

9. Provide excellent software and tools

10. Improve work conditions

Read more here- http://www.forbes.com/sites/micahsolomon/2015/02/22/improving-customer-service-by-reducing-contact-center-agent-stress-and-attrition/

Inventory optimization (IO) solutions are meant to help managers match supply volume to customer demand over a large number of stock keeping units or SKUs. One significant drawback of single-echelon solution is that safety stock can only be managed at the individual facility level, which can result in excessive inventory if a company operates in multiple functions. Multi-echelon solutions allow safety stock to be managed and optimized over the entire network & are required for complex situations in which facilities are considered as parts of a network. With the time, business houses had realized the value of inventory optimization for improving gross margin. The potential benefits are substantial, albeit many managers had conveyed that cutting back too much on inventory can cause delays in order fulfilment and hence, there is a high chance of increased customer attrition. However, a recent survey revealed that best-in-class firms actually improve service levels and financial performance through their use of inventory optimization solutions. Hence, balancing inventory and service levels doesn’t have to be a win/lose exercise.

Author Al Bredenberg had given a detailed view on this aspect in his recent article. To read, visit the following link:

http://www.thomasnet.com/journals/techtrends/articles/inventory-optimization-helps-straddle-the-line-between-shortage-and-excess