IVR has become important for call centers. It acts as a doorway to your company. IVR includes call routing, prompts, voice talent and more and these must be optimized in order to initiate the best customer service possible. IVR is efficient for the company and effective for the customer, if it is installed properly. Read more at - http://www.callcentertimes.com/Home/tabid/37/ctl/NewsArticle/mid/395/CategoryID/1/NewsID/1096/Default.aspx

In cloud based contact center market, various types of solution, service, application, vertical, and region are playing an important role. Applications like call routing, queuing, data integration and recording, chat quality monitoring, real time decision making and work force optimization are being provided. The vendors in this market provide customer related data with call recordings to monitor agent performance and provide customers with better experience. To know more about cloud based contact center solution market, follow: http://www.sys-con.com/node/3194060