Reputation management deals with maintaining and controlling a group’s, an individual’s or a brand’s reputation. The reviews that the customers give on a brand greatly impact how search engines and prospective customers make decisions about that brand everyday. Every business tries to take its reputation management strategy to a next level. Sentiment analysis determines the nature of response to a particular product or brand- if its positive, negative or neutral. It helps to analyze customer feedback or how they feel towards a brand. Besides, competitive intelligence is the key to winning and maintaining business. Understanding one brand’s performance relative to others is necessary. Generating new reviews help businesses to stand out which in turn helps in maintaining the reputation. This can be done by simply asking customers at checkout to write a review if they are willing to. However asking for reviews too often is not a good idea as this can annoy the customers. Hence businesses must learn to create an effective review response. Read more at: https://www.thedrum.com/industryinsights/2019/06/25/how-take-your-reputation-management-strategy-the-next-level
