According to a research, it was found that nearly 20% of CRM users find learning to use CRM software was a major challenge, while around 30% thought it was a moderate challenge. So, here comes the role of CRM administrator. Before we know the benefits of a CRM administrator, we must know about his role. A CRM administrator is who manages data, boosts user adoption and customizes a CRM system, provides support for all end users, from sales staff to senior management. The benefits of having a CRM administrator is - Improve User Adoption, Educate Users, Provide a Hands-On Approach, Meet the Needs of Businesses, Improve CRM Security, Work Directly with Vendors. Read more at: http://it.toolbox.com/blogs/insidecrm/why-you-need-a-crm-administrator-74212