A clear marketing plan and prior knowledge about your customer and the sales process is necessary before using any Customer Relationship Management(CRM). CRM is affordable and simple for organizing your primary market structure. Without having proper details about the customer's past and present status it is quite difficult to serve and approach them. A customer relationship management allows accessing such information about one's customers and enhances sales for future business. Advancement in technology keeps access to customers always high whether we have open source package or home grown CRM.  Defining  your business customers through information is rampant in the internet and then organizing and referencing it lets us achieve our sales goal irrespective of which particular CRM plan we use. Read more at: http://journalstar.com/business/local/small-talk-establish-marketing-plan-before-choosing-crm-service/article_e330e485-9637-5758-9ee5-d9657514867e.html

In-order to perform better and earn more profits a company should take help of data analysis and CRM analytics to find correlations, patterns, and find out trends that will serve up the type of information to tailor customer experience. According to an article by Marianne Cotter at CRMSearch. According to Forrester analyst Kerry Bodine “Despite its economic power, customer experience remains the most misunderstood element of corporate strategy today,” In a soon to be published book called “Outside In,” Forrester Research argues that customer experience is a fundamental business driver. Five reasons to integrate big data analytics to CRM are:

• Better customer understanding

• Better understanding of the customer-facing operations

• Decision support

• Predictive Modelling

• Benchmarking

To know more about the five reasons to integrate big data analytics to CRM, go to:http://spotfire.tibco.com/blog/?p=12660