Chatbots really have revolutionized the way small businesses handle customer support. Chatbots help to provide 24-hour support with zero costs. It is a fact that businesses use chatbots to communicate with a company than using an app. A research says that 37% of Americans also prefer to use chatbots in case of an emergency to get a quick answer to their questions. In the last few years, there have been great advancements in chatbots and AI technology.  This article explores the use of chatbots to generate leads, grow your email list, and boost sales. Read more at: 

https://www.business2community.com/strategy/how-to-use-chatbots-for-lead-generation-4-tips-02051972

Automatic Call/Contact Distribution (ACD) is a software that enables contact centers to route customer inquiries to the customer support representative who has the skills to best handle their specific needs. Apart from the ability to route customers to the appropriate agent, ACDs have a variety of additional features that help in keeping efficiency high and costs down. Inbound/outbound call blending is another popular offering within an ACD. A quality ACD system imports customer data from company CRMs and passes it along to the agents so they can handle requests with all available information. An automatic call distributor takes a lot of the heavy lifting out of the routing process for contact centers, creating a more enjoyable experience for both customers and agents. Read more at: http://www.incontact.com/blog/what-is-automatic-call-distribution-acd/

Customers always want good customer service and like timely support and excellent customer service drives repeat business. Customers can pay a little more for products or services if they receive good customer service. CRM system helps to improve customer support and increase sales through automated e-mails, quotes, and invitations to sales events. Anthony Ortega (Analyst with Studio B) writes in his article link about how to turn great customer support into sales. Read more at: http://it.toolbox.com/blogs/insidecrm/turning-customer-support-into-future-sales-opportunities-66195