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SigmaWay Blog

SigmaWay Blog tries to aggregate original and third party content for the site users. It caters to articles on Process Improvement, Lean Six Sigma, Analytics, Market Intelligence, Training ,IT Services and industries which SigmaWay caters to

Use Of CRM Dashboard In A Manufacturing Process

In a manufacturing process everything is volatile and the main driver of that volatility is demand. Customer relationship management (CRM) system is the best place that reveals to us whether a product is in demand or not. The CRM system shows what will be bought and by whom. Earlier, assistants would gather data from people or reports, combine these data into spreadsheets, and then make the calculations. But, nowadays, dashboards are used to reduce the workload. David Gillman (Analyst with Studio B), writes in his article link about some common metrics that manufacturers need from the CRM system. Read more at: http://it.toolbox.com/blogs/insidecrm/crm-dashboard-data-that-matters-most-to-manufacturing-executives-66197

 

 

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Smart Process Applications: A Study

Jonathan King (Vice President of Technology at K2) writes in his article that a new group of applications has emerged to meet demands, and therefore, making it easier to support business activities. They are called Smart Process Applications - or SPAs. In a recent AIIM study supported by K2, it was found that information professionals weighed in on the capabilities of SPAs and eighty percent reported that automated classification, recognition and routing of inbound content would helpful for their business. To know about SPAs, follow: http://www.icmi.com/Resources/Customer-Experience/2014/09/Improving-the-Customer-Experience-with-Smart-Process-Applications

 

 

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Survey reports cloud technology to increase demand for IT Service Providers

If you are an IT Service Provider, then cloud technology is a potential area where you can look upon to increase your top line. ‘2014 IT Service Provider Benchmarking Survey’ by IT Business Management Software provider Autotask reports that cloud technology is the key driver for ITSPs. For the second year in row, cloud based apps were cited as the number one technology that’s changing clients’ expectations.

Keeping in tune with technological changes, as the demand for cloud services is increasing from clients, ITSPs can see cloud technology as an opportunity to grow their business. Compared to 2013, when increase in revenues was just five to fifteen percent, in 2014 this increase was reported between fifteen to twenty percent by service providers. This growing demand required extra workforce and ninety eight percent of the survey respondents reported increased hiring also.

Though cloud technology is proving advantageous, but security is a main concern and remains top priority for service providers’ clients. ITSPs can overcome this shortcoming by providing security support to their customers, thereby making it an area to grow their business.

To know more, please follow the link http://www.thewhir.com/web-hosting-news/cloud-technologies-drive-demand-service-providers-report

 

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