Nowadays, it is very essential to learn various skills and practices of Six Sigma for improvement of business processes.  It basically helps a company in enhancing performance by establishing the employees and management strategies. The main focus of Six Sigma is to identify defects or errors in business, remove these errors and decrease variation in manufacturing as well as business processes. During six sigma projects there are mainly two project methodologies that a company usually follows.  They are DMAIC and DMADV. Both consist of five phases; however, DMAIC is implemented on projects that focus on improvement of the existing process of business, whereas DMADV is implemented on projects which aim to develop new product and process designs. To understand the importance of Six Sigma in business processes, please follow this link: http://goarticles.com/article/Six-Sigma-Benefits-for-Businesses/6646247/

In an academic paper submitted by Usman Asad, Ayon Chakraborty and Tan Kay Chuan of National University of Singapore, we come to know how DFSS is helping in innovation, designing and creation of new products and services. DFSS helps the product and services industry to adapt to best practices thus ensuing greater returns.

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An article in iSixSigma magazine points out the basic similarities and differences between DFSS and DMAIC. It is a well written article which explains highly technical term in layman’s language. The DMAIC methodology is almost universally recognized and defined as comprising of the following five phases: Define, Measure, Analyze, Improve and control. DFSS is the acronym for Design For Six Sigma. Unlike the DMAIC methodology, the phases or steps of DFSS are not universally recognized or defined. 

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Nowadays, many other industries like financial services and banking sectors are also actively interested on data analysis and Lean Six Sigma tools to improve processes.
Rod Toro is a business process improvement manager at Edward Jones. In this article, he talks about a Lean Six Sigma project for the service division of his company to improve customer satisfaction.
Toro says, "We were faced with understanding how we can better meet increasing service demands and give better overall customer service,"
With an increase in service calls, the main challenge was to provide timely, accurate, professional and highly customized service to the customer.
The main focus was to identify various metrics to distinguish the right associate for the right skill, also to streamlining the process in a more efficient manner.
To know more about how the whole process was taken care of through Design of Experiments (DOE) tools in Minitab please follow the link below: 

http://blog.minitab.com/blog/real-world-quality-improvement/hello-how-can-i-help-you-a-look-at-quality-improvement-in-financial-services

Offshore outsourcing will make sense only when customer needs, business requirements and offshore supplier's capabilities are properly aligned. In an article, "The Hidden Costs of Offshore Outsourcing", it was noted that around 72% of stated cost savings on offshore projects was lost at the start-up stage, transition, productivity and maintenance phase. DFSS can effectively reduce the risk of offshore outsourcing failure by quickly deploying a road map. Combination of various tools and behaviors are designed to reduce defects and cycle time to complete the requirement phase of a typical software project. Design for Six Sigma provides a structure, a strong deployment option to better manage business plan for profit maximization. Please go through the link for more details: http://www.sourcingmag.com/content/c060301a.asp