Predictive analytics make better use of data. Nowadays, predictive analytics using CRM data deal with anticipating customer behavior. Mobile CRM is playing an important role to deploy predictive analytics. If mobile CRM and predictive analytics are merged, it is required that the right information is sent to the mobile app. It is predicted that in the future, mobile CRM might include the apps that customers use on their mobile devices and it is also predicted that smart devices and mobile CRM apps could listen to conversations that salespeople have with customers, which will in turn produce a pop-up message to the salesperson to recommend a product based on that discussion. Read more at: http://it.toolbox.com/blogs/insidecrm/mobile-crm-considerations-with-predictive-analytics-69606

CRM vendors are trying to differentiate themselves from one another to provide a higher level of business value. They have realized that it is not sufficient to offer a well-designed system with application programming interfaces; one must also offer analytics and business intelligence capabilities, as well. CRM systems are predicting based on past data collected, future sales opportunities or marketing campaign results. One of the major trends anticipated for the CRM market this year centers around mobile access and all the CRM players are working on enhancing mobile CRM apps so that they can support the workers who work outside an office set up. Read more at: http://it.toolbox.com/blogs/insidecrm/crm-analytics-for-a-better-business-insight-what-can-we-expect-for-2015-66119