Marketing is nowadays moving away from untargeted push-messaging to building customer relationships. Identity is important in one-to-one marketing. We must understand how organizations can create customer identity. Russell Loarridge in his article writes about the key challenges that today’s marketers face in building customer identity: http://digitalmarketingmagazine.co.uk/digital-marketing-features/marketing-s-new-imperative-customer-identity-management/1446