A lot of automation is taking place in healthcare industry nowadays. Patient-focused customer relationship management (CRM) is gaining importance. Patients are using the Internet for their interactions with other companies. They perceive that health care providers who provide patient CRM are effective. These providers often have higher patient satisfaction scores. David Gillman (Analyst with Studio B), writes in his article the benefits who deploy patient CRM systems. Read more at: http://it.toolbox.com/blogs/insidecrm/health-care-crm-how-much-can-patients-do-on-their-own-63314