In the mid-1980s some of the big companies were trying to bring video telephone technology in the market but it was a big flop with the consumers. The market did not want video phones even though the technology existed. Today's banks have something at their disposal that the telecoms of the 1980s did not: big data and pervasive computing. The financial services industry is trying to create personalized banking so that it would use the right IT solutions and it would allow for robust predictive analytics- in order to use the banking features that will satisfy their customers and improve the bottom-line. The challenge is to understand how to have their data at their disposal into value. Stepping outside traditional platforms will help banks realize that they need to reevaluate self-service and customer engagement in this completely new environment. Banks need to make sure that they have a strategy around all self-service devices. Customers are ready to connect to banks over smart phones and tablets, from any location and at any time. For that to happen banks must use their customer feedbacks. Read more at: