Use of digital assistants or chatbots helps to provide more personalized customer experience. It also can benefit business’s internal and external matters significantly. Implementing AI in Chatbot can improve workflow and help in communication among team members. It can handle logistics and supply chain. It can also help in enhancing decision making and regular important processes across their organizations. Read more at: https://www.entrepreneur.com/article/295157

A provider of loan portfolio and risk management solutions to bank and credit unions, has declared the integration of the solutions to their clients with the popular CRM systems. This reduces the no. of errors made by the loan departments as they no longer will enter the same data into multiple systems. U.S banks and credit unions are already taking advantage of these applications like Workflow, Credit Analysis and Loan administration which enables them store and analyse all loan and borrower information. To read more follow: - http://it.toolbox.com/blogs/insidecrm/crm-system-integration-offered-by-bank-software-provider-73886

Online social networks give vital information. If someone posts something on Twitter, Facebook, they generate a digital footprint. If someone reads it, or watches a YouTube video, they add to the data trail. We can analyze it to take business decisions. The information that we look for depends on business goals. Some companies use social media to increase sales, some concentrate on brand consciousness, others are focused on brand trust, or increasing customer satisfaction. An analyst records keywords which customers are discussing, use them into status updates or tweets to be more relevant to customers. They check which messages attract readers most so that they can reach new customers. There are different social media analytics tools. Some are Hoot Suite; span multiple channels, Twitter etc. Some tools include workflow; they allow social media managers to connect information to others. Customer feedback raises sentiment analysis. Read more at: 

http://www.theguardian.com/technology/2013/jun/10/effective-social-media-analytics

This article explains how companies are benefiting by improving and modifying workflow processes. Main areas of improvement are planning and forecasting, scheduling, call and appointment management. This article also throws an interesting light towards few approaches taken by the companies for adopting the best practices in workflow processes.

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