In the current scenario, AI is a big game changer in customer service, interaction and transitions. It uses data to effectively target the right audience with right content for best consumer experience. It has made Customer Relationship Management smarter then ever. AI-enabled chatbots render an ideal customer success paradigm. AI uses knowledge-base for customer success team. It improves customer success automation. Read more at: 

https://www.smartdatacollective.com/how-ai-play-crucial-role-in-customer-success/