Nowadays, companies are using advanced technologies to improve their business processes. They are also using cost-effective communication technology like VoIP. They are taking care of customers by using CRM (customer relationship management) solutions. It is found that by integrating VoIP and CRM seamlessly, a business can draw meaningful benefits. Integration between CRM and VoIP systems can bring the following benefits to the business:

Ability to make high-quality, personalized customer calls

Better handling of increased call volumes

More productivity

Cost-effective customer communication

Easier call recordings and reduced data entry per call

Scalable, mobility-ready integrated customer management and communication system. Read more at: http://it.toolbox.com/blogs/voip-news/10-excellent-tips-for-improving-voipcrm-integration-70227