Gartner predicts that by 2025 up to 85 percent of all CRM systems will be in the cloud and CRM market is expected to grow by 14.8 percent annually through 2017. Cloud computing helps CRM software with better and faster data, ease of access, and is simple to deploy and use.  Mae Kowalke (journalist and communications professional) writes in her article link about some major changes in CRM systems. To know more, follow: http://it.toolbox.com/blogs/insidecrm/six-ways-that-crm-has-changed-since-the-cloud-66116