CRM has come a long way from a contact management system to a tool that organizations can use to create and build a meaningful customer relationships. But, the question is that how will it is how’s that going to change during 2017? This article explores the CRM trends that you should watch this year. Read more at: http://it.toolbox.com/blogs/insidecrm/crm-in-2017-4-trends-to-watch-75879