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Happy Employees= Happy Customers

They are often first point of contact with the customer, and a happy encounter makes a happy customer. Taking care of experienced call center agents and making employee satisfaction a priority produces numerous benefits for the company. ? Below is a list of a few things that you should be doing to take care of those employees who take care of your customers. • Excellent salary. Even in a very competitive industry, experienced agents can command high salaries befitting their expertise. They can get salaries that are higher than the average day job. Aside from their base salaries, these agents also deserve additional benefits and overtime pay for their hard work

• Incentives and commissions.  Aside from their salaries, agents also get additional money for reaching sales quotas or other milestones. 

• Awesome working environment. As a reward for their hard work, call center agents get all the pampering they can get through excellent workplace facilities. This is why most call centers provide their employees the works – immaculate bathrooms, cozy sleeping quarters, play areas, clean pantries with free coffee and so on.

• Career growth opportunities. If you’re like most agents, chances are you won’t be satisfied with being an agent for the rest of your working life. You will look for opportunities that can push you up the corporate ladder. A good call center provides its agents the chance to add more skills to their resumes so they can become eligible for higher positions in the company. A call center that takes care of its people’s career advancement produces agents who are not only successful with their jobs but also those who are actually happy staying in the organization.

 

Read more here- http://www.callcentertimes.com/Articles/tabid/59/ctl/NewsArticle/mid/407/CategoryID/1/NewsID/1028/Default.aspx

 

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