For every start-up, customer engagement and promoting their brand is a big challenge. So if your business is in the start-up stage, integration of social media in your CRM will give you enormous opportunities to grow your business.
Social media in CRM aka Social CRM on cloud gives an extra edge to your business as engaging with your target audience will be limitless and creating brand communities which helps in monitoring and analysing customer’s demands will be very easy.
Here are the 5 benefits of having social CRM in your start-up -:
1. Discover opportunities to engage with customers
2. Monitor your notifications
3. Real time updates in your customer contact records
4. Integrate your marketing software and your contact records
5. Share customer messages
To read visit on -: http://www.intellika.in/blogs/post/5-benefits-of-social-crm-for-startups