/home/leansigm/public_html/components/com_easyblog/services<title>Speech Analytics: A Research</title>
<script type="text/javascript">
window.print();
</script>
<div id="blog-title">
	<h1>Speech Analytics: A Research</h1>
</div>

<div class="title-wrapper no-avatar">
	<div class="meta1">
		<div class="inner">
			<span class="post-date">Jan 28</span>

			<span class="post-category">
				Posted by <a href="/forum/user/443-piu-banerjee">Piu Banerjee</a>				in <a href="/resources/sigmaway-blog/analytics">Analytics</a>			</span>
		</div>
	</div>
</div>


<div class="post-content clearfix">
		
	<p><span style="font-size: 11.0pt; line-height: 107%; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: PMingLiU; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">Speech analytics or audio mining is used to analyze spoken words that reveal information when an interaction takes place between the contact centers and organizations and it optimizes workers performance and enhances customer experience. Speech analytics technology is used mostly in call centers to extract valuable business intelligence. North America is the strongest initial market for speech analytics and this market is expected to grow from $241.8 million in 2014 to $696.2 million by 2019, at a CAGR of 23.6% from 2014 to 2019. Read more at:&nbsp;</span><a href="http://www.sys-con.com/node/3287613" target="_blank">http://www.sys-con.com/node/3287613</a></p>
<p class="MsoNormal">&nbsp;</p>
<p><span style="font-family: Calibri, sans-serif; font-size: 11pt; line-height: 107%;">&nbsp;</span></p>
<p><span style="font-family: Calibri, sans-serif; font-size: 11pt; line-height: 107%;">&nbsp;</span></p></div>

<div class="post-copyright clearfix">
	</div>

<div class="post-tags">
	Tags
		<a href="/blog/tags/audio-mining">
		<span itemprop="keywords">audio mining</span>
	</a>
		<a href="/blog/tags/speech-analytics">
		<span itemprop="keywords">Speech analytics</span>
	</a>
		<a href="/blog/tags/speech-analytics-technology">
		<span itemprop="keywords">Speech analytics technology</span>
	</a>
		<a href="/blog/tags/business-intelligence">
		<span itemprop="keywords">business intelligence</span>
	</a>
		<a href="/blog/tags/customer-experience-1">
		<span itemprop="keywords">customer experience</span>
	</a>
	</div>

<a rel="nofollow" onclick="window.print();" title="PRINT" href="javascript: void(0)">PRINT</a>