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	<h1>Speech Analytics – a way to gain better customer insights</h1>
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			<span class="post-date">Apr 16</span>

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				Posted by <a href="/forum/user/498-tapasree-bhattacharjee">Tapasree Bhattacharjee</a>				in <a href="/resources/sigmaway-blog/analytics">Analytics</a>			</span>
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<p>The information that can be obtained while communicating with customers and prospects is invaluable for recognizing and optimizing the performance of your workforce. Speech Analytics solutions are the key to uncover those opportunities and harness them to improve your business results. A blog by Sean Murphy, Product Marketing lead for Speech and Text analytics of Genesys, talks about how speech analytics delivers various benefits to companies and also how it helps in accelerating company ROI.</p>
<p>To know more follow&nbsp;<span style="text-decoration: underline;"><span style="mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; color: blue; mso-fareast-language: EN-IN;"><span style="color: blue;"><a href="http://blog.genesys.com/blog/2014/04/02/cloud-based-speech-analytics-what-are-99-of-your-customers-hiding/" target="_blank">http://blog.genesys.com/blog/2014/04/02/cloud-based-speech-analytics-what-are-99-of-your-customers-hiding/</a></span></span></span></p>
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		<a href="/blog/tags/voice-of-customer">
		<span itemprop="keywords">Voice of Customer</span>
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		<a href="/blog/tags/speech-analytics">
		<span itemprop="keywords">Speech analytics</span>
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		<a href="/blog/tags/roi">
		<span itemprop="keywords">ROI</span>
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		<a href="/blog/tags/cloud-technology">
		<span itemprop="keywords">cloud technology</span>
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