CRM tools are important. According to a report, this is a $23.3 billion market and is continually adapting today's sales and marketing needs. CRM companies are now focusing on four major areas as we move into 2016. They are - SaaS adoption, mobile CRM, the impact of IoT and wearable tech, and real-time data. Read more about the trends of CRM tools at - http://it.toolbox.com/blogs/insidecrm/whats-upcoming-for-crm-tools-in-2016-70405