/home/leansigm/public_html/components/com_easyblog/services<title>Why CRM is important in today's business world</title>
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	<h1>Why CRM is important in today's business world</h1>
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			<span class="post-date">Dec 03</span>

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				Posted by <a href="/forum/user/443-piu-banerjee">Piu Banerjee</a>				in <a href="/resources/sigmaway-blog/analytics">Analytics</a>			</span>
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	<p><span style="font-size: 11.0pt; line-height: 107%; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: PMingLiU; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">With the advancement of technology, the nature of customer interaction is changing, and firms need &nbsp;sophisticated systems to stay competitive. Nowadays, Customer Relationship Management (CRM) tools are becoming vital in every sector. But, the most important question is that why a CRM system is becoming so important these days? According to the author, following points play an important role. They are - Customer contacts are increasingly complex, Data-driven insights provide a competitive edge, Cloud-based systems are lowering prices, Social media is increasingly important to customers and businesses, and It's a platform for other systems such as Hosted PBX. Read more at -&nbsp;</span><a href="http://it.toolbox.com/blogs/insidecrm/5-reasons-crm-software-is-more-important-than-ever-70595" target="_blank">http://it.toolbox.com/blogs/insidecrm/5-reasons-crm-software-is-more-important-than-ever-70595</a></p>
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	Tags
		<a href="/blog/tags/customer-contacts">
		<span itemprop="keywords">customer contacts</span>
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		<a href="/blog/tags/data-driven-insights">
		<span itemprop="keywords">Data Driven insights</span>
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		<a href="/blog/tags/cloud-based-systems">
		<span itemprop="keywords">Cloud based systems</span>
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		<a href="/blog/tags/hosted-pbx">
		<span itemprop="keywords">Hosted PBX</span>
	</a>
		<a href="/blog/tags/customer-relationship-management-crm-tools">
		<span itemprop="keywords">Customer Relationship Management (CRM) tools</span>
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