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Bank Call centers going the Six Sigma way

Thursday, 29 May 2014

Nitin Sinha

Contact Center & Shared Services

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An article written by Lauri Giesen, a freelance writer, tells us how leading banks are now applying Six Sigma to improve the functioning of their call centers. Banks are applying Six Sigma principles not only to improve the existing processes of their call centers but also to recruit and train the resources as well.

For more information please visit:-

http://www.bai.org/bankingstrategies/distribution-channels/call-center/improving-the-call-center-with-six-sigma

Tags:

Bank Call center operations

About the author

Nitin Sinha

http://in.linkedin.com/pub/nitin-sinha-cmbb-pmp-frm-cssbb/10/263/501/

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As a Six Sigma exponent who is an IT engineer with a MBA in services and certifications in risk management (FRM,GARP), project management (PMP,PMI-USA) and process improvement (Master Black Belt and Black Belt certifications from ASQ-USA) , I can leverage my cross functional expertise and exposure to multiple domains to provide innovative solutions to my clients.

Currently I work as a Director at SigmaWay LLC , a boutique solutions provider in the Process Consulting, Analytics ,Market Intelligence, Training and niche IT Services with offices in US and India.

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