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	<h1>Bank Call centers going the Six Sigma way</h1>
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			<span class="post-date">May 29</span>

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				Posted by <a href="/forum/user/431-nitin-sinha">Nitin Sinha</a>				in <a href="/resources/sigmaway-blog/contact-center-shared-services">Contact Center &amp; Shared Services</a>			</span>
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<p>An article written by Lauri Giesen, a freelance writer, tells us how leading banks are now applying Six Sigma to improve the functioning of their call centers. Banks are applying Six Sigma principles not only to improve the existing&nbsp;&nbsp; processes of their call centers but also to recruit and train the resources as well.</p>
<p>For more information please visit:-</p>
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<td class="xl66" style="height: 45.0pt; width: 227pt;" align="left" width="303" height="60"><a href="http://www.bai.org/bankingstrategies/distribution-channels/call-center/improving-the-call-center-with-six-sigma" target="_blank">http://www.bai.org/bankingstrategies/distribution-channels/call-center/improving-the-call-center-with-six-sigma</a></td>
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