In an article written by Robert DeFrancesco ,a seasoned tech-stock analyst, we come to know about how call centers around the world are moving to cloud services.Cloud penetration among call centers is going to be around 13% in next two years.Call centers are looking to spend less by investing less in old legacy systems and making a successful transition to cloud.Another big reason for moving call center to cloud is the moving of actual CRM software to cloud. For more information please visit:-
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