/home/leansigm/public_html/components/com_easyblog/services<title>Latest trends in call center</title>
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	<h1>Latest trends in call center</h1>
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			<span class="post-date">Mar 07</span>

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				Posted by <a href="/forum/user/498-tapasree-bhattacharjee">Tapasree Bhattacharjee</a>				in <a href="/resources/sigmaway-blog/contact-center-shared-services">Contact Center &amp; Shared Services</a>			</span>
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	<p class="MsoNormal" style="margin-bottom: .0001pt; line-height: normal;"><span style="mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; color: black; mso-fareast-language: EN-IN;">An article by Omar Zaibak, Head of Marketing at VoiceTrust specializing in B2B demand generation, talks about the latest trends of the call center industry which will help to improve customer experience. Some of them are – Social Media, Voice of the Customer, Cloud Migration, Voice Biometrics.</span></p>
<p class="MsoNormal" style="margin-bottom: .0001pt; line-height: normal;"><span style="mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; color: black; mso-fareast-language: EN-IN;">&nbsp;</span></p>
<p class="MsoNormal">For more Information please follow</p>
<p class="MsoNormal"><a href="http://www.voicetrust.com/blog/top-10-call-center-trends-2014/" target="_blank">http://www.voicetrust.com/blog/top-10-call-center-trends-2014/</a></p>
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		<a href="/blog/tags/voice-of-customer">
		<span itemprop="keywords">Voice of Customer</span>
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		<a href="/blog/tags/voice-biometrics">
		<span itemprop="keywords">voice biometrics</span>
	</a>
		<a href="/blog/tags/social-media-1-2">
		<span itemprop="keywords">social media</span>
	</a>
		<a href="/blog/tags/call-center">
		<span itemprop="keywords">Call Center</span>
	</a>
		<a href="/blog/tags/analytics">
		<span itemprop="keywords">analytics</span>
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