/home/leansigm/public_html/components/com_easyblog/services<title>Contact Center Predictions For 2015</title>
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	<h1>Contact Center Predictions For 2015</h1>
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			<span class="post-date">Feb 05</span>

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				Posted by <a href="/forum/user/443-piu-banerjee">Piu Banerjee</a>				in <a href="/resources/sigmaway-blog/contact-center-shared-services">Contact Center &amp; Shared Services</a>			</span>
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	<p><span style="font-family: Calibri, sans-serif;"><span style="font-size: 11pt; line-height: 107%;">Contact center managers should improve&nbsp;</span><span style="font-size: 14.6666669845581px; line-height: 15.6933336257935px;">efficiency</span><span style="font-size: 11pt; line-height: 107%;">, reduce costs, and get good agent training, reduce turnover and, above all, an&nbsp;outstanding service experience as defined by the customer. Matt Lautz (CorvisaCloud, President), writes in his article link about some contact center predictions for 2015: &nbsp;</span></span><a href="http://www.callcentertimes.com/Home/tabid/37/ctl/NewsArticle/mid/395/CategoryID/1/NewsID/931/Default.aspx" target="_blank">http://www.callcentertimes.com/Home/tabid/37/ctl/NewsArticle/mid/395/CategoryID/1/NewsID/931/Default.aspx</a></p>
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		<a href="/blog/tags/contact-center-managers">
		<span itemprop="keywords">Contact center managers</span>
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		<a href="/blog/tags/improve-efficiency">
		<span itemprop="keywords">improve efficiency</span>
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		<a href="/blog/tags/reduce-costs">
		<span itemprop="keywords">reduce costs</span>
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		<a href="/blog/tags/reduce-turnover">
		<span itemprop="keywords">reduce turnover</span>
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