/home/leansigm/public_html/components/com_easyblog/services<title>Contact Center Trends in 2015</title>
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	<h1>Contact Center Trends in 2015</h1>
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			<span class="post-date">Jan 28</span>

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				Posted by <a href="/forum/user/443-piu-banerjee">Piu Banerjee</a>				in <a href="/resources/sigmaway-blog/contact-center-shared-services">Contact Center &amp; Shared Services</a>			</span>
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	<p><span style="font-size: 11.0pt; line-height: 107%; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: PMingLiU; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">Technology is always changing rapidly. Contact centers are technology driven and therefore in the contact center industry, monitoring of new trends and implementing the changes becomes important. Mobility, social media, video and cloud technology are some of the communication services trends that will be dominating in 2015. Read more at:&nbsp;</span><a href="http://www.callcentertimes.com/Home/tabid/37/ctl/NewsArticle/mid/395/CategoryID/1/NewsID/926/Default.aspx" target="_blank">http://www.callcentertimes.com/Home/tabid/37/ctl/NewsArticle/mid/395/CategoryID/1/NewsID/926/Default.aspx</a></p>
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		<a href="/blog/tags/contact-center-technology">
		<span itemprop="keywords">Contact Center Technology</span>
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		<a href="/blog/tags/social-media-1-2">
		<span itemprop="keywords">social media</span>
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		<a href="/blog/tags/videos">
		<span itemprop="keywords">Videos</span>
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		<a href="/blog/tags/cloud-technology">
		<span itemprop="keywords">cloud technology</span>
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		<a href="/blog/tags/contact-center-industry">
		<span itemprop="keywords">contact center industry</span>
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