/home/leansigm/public_html/components/com_easyblog/services<title>Customer Interaction Analytics: An Insight</title>
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	<h1>Customer Interaction Analytics: An Insight</h1>
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			<span class="post-date">Jan 13</span>

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				Posted by <a href="/forum/user/443-piu-banerjee">Piu Banerjee</a>				in <a href="/resources/sigmaway-blog/contact-center-shared-services">Contact Center &amp; Shared Services</a>			</span>
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	<p><span style="font-size: 11.0pt; line-height: 107%; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: PMingLiU; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">Customer interaction analytics is gaining popularity nowadays. It provides information about contact center’s customers, workforce, effectiveness of current system and also strengths and weaknesses. Read more about how customer interaction analytics can benefit your contact center at:&nbsp;</span><a href="http://www.contactcenterworld.com/view/contact-center-article/4-reasons-you-need-customer-interaction-analytics.aspx?md=74f65882-a162-41dd-b17a-b0d20f0af75e&amp;iz=3" target="_blank">http://www.contactcenterworld.com/view/contact-center-article/4-reasons-you-need-customer-interaction-analytics.aspx?md=74f65882-a162-41dd-b17a-b0d20f0af75e&amp;iz=3</a></p>
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		<a href="/blog/tags/customer-interaction-analytics">
		<span itemprop="keywords">Customer interaction analytics</span>
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		<a href="/blog/tags/contact-center">
		<span itemprop="keywords">contact center</span>
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		<a href="/blog/tags/benefits-of-contact-center">
		<span itemprop="keywords">Benefits of Contact Center</span>
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		<a href="/blog/tags/analytics">
		<span itemprop="keywords">analytics</span>
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