/home/leansigm/public_html/components/com_easyblog/services<title>Multi-channel contact center</title>
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	<h1>Multi-channel contact center</h1>
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			<span class="post-date">May 26</span>

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				Posted by <a href="/forum/user/431-nitin-sinha">Nitin Sinha</a>				in <a href="/resources/sigmaway-blog/contact-center-shared-services">Contact Center &amp; Shared Services</a>			</span>
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	<p>In an article we get to know about Multi-Channel contact center. Many of the contact centers are faced with situations in which single-channel communicators aren’t able to effectively communicate with their customers because they aren’t using the customers’ channel of choice. In order to overcome this situation, multi- channel communication is used. Here are some other ways a company can use multichannel contact to improve contact center: 1. Define the right customer experience, 2. Plan for proper resource utilization, 3. Identify measurable gains, 4. Manage service agent morale.&nbsp;</p>
<p>Read more at:&nbsp;<a href="http://www.business2community.com/customer-experience/4-ways-win-multi-channel-contact-center-0888012#!QCOE3" target="_blank" style="font-family: Arial, sans-serif; font-size: 10pt; line-height: 115%;">http://www.business2community.com/customer-experience/4-ways-win-multi-channel-contact-center-0888012#!QCOE3</a></p>
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		<span itemprop="keywords">Multi-Channel Contact Center</span>
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