/home/leansigm/public_html/components/com_easyblog/services<title>Optimization of IVR</title>
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	<h1>Optimization of IVR</h1>
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			<span class="post-date">Nov 30</span>

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				Posted by <a href="/forum/user/443-piu-banerjee">Piu Banerjee</a>				in <a href="/resources/sigmaway-blog/contact-center-shared-services">Contact Center &amp; Shared Services</a>			</span>
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	<p><span style="font-size: 11.0pt; line-height: 107%; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: PMingLiU; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">IVR has become important for call centers. It acts as a doorway to your company. IVR includes call routing, prompts, voice talent and more and these must be optimized in order to initiate the best customer service possible. IVR is efficient for the company and effective for the customer, if it is installed properly. Read more at -&nbsp;</span><a href="http://www.callcentertimes.com/Home/tabid/37/ctl/NewsArticle/mid/395/CategoryID/1/NewsID/1096/Default.aspx" target="_blank">http://www.callcentertimes.com/Home/tabid/37/ctl/NewsArticle/mid/395/CategoryID/1/NewsID/1096/Default.aspx</a></p>
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		<a href="/blog/tags/call-routing">
		<span itemprop="keywords">call routing</span>
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		<a href="/blog/tags/voice-talent">
		<span itemprop="keywords">voice talent</span>
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		<a href="/blog/tags/prompts">
		<span itemprop="keywords">prompts</span>
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		<a href="/blog/tags/ivr">
		<span itemprop="keywords">IVR</span>
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		<a href="/blog/tags/best-customer-service">
		<span itemprop="keywords">best customer service</span>
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