Call centers control nearly 90% of the communications with organization's field representatives and customers and thus have a tremendous impact on the credibility and perception of the organization. This makes training of its voice a crucial aspect. Four steps to evaluate your training program are-
1. Building the fundamental skills
2.Technology training program- so that the voice of your organization is up to date on the new technologies.
3.Training staff about how the company do business
4.Regular audit of training program.
To know more-http://www.callcentertimes.com/Articles/tabid/59/ctl/NewsArticle/mid/407/CategoryID/1/NewsID/989/Default.aspx
