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	<h1>Training The Voice of Your Organization</h1>
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			<span class="post-date">Jul 04</span>

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				Posted by <a href="/forum/user/431-nitin-sinha">Nitin Sinha</a>				in <a href="/resources/sigmaway-blog/contact-center-shared-services">Contact Center &amp; Shared Services</a>			</span>
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	<p>Call centers control nearly 90% of the communications with organization's field representatives and customers and thus have a tremendous impact on the credibility and perception of the organization. This makes training of its voice a crucial aspect. Four steps to evaluate your training program are-</p>
<p>1. Building the fundamental skills</p>
<p>2.Technology training program- so that the voice of your organization is up to date on the new technologies.</p>
<p>3.Training staff about how the company do business</p>
<p>4.Regular audit of training program.</p>
<p>To know more-<a href="http://www.callcentertimes.com/Articles/tabid/59/ctl/NewsArticle/mid/407/CategoryID/1/NewsID/989/Default.aspx">http://www.callcentertimes.com/Articles/tabid/59/ctl/NewsArticle/mid/407/CategoryID/1/NewsID/989/Default.aspx</a></p></div>

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