/home/leansigm/public_html/components/com_easyblog/services<title>Why updated contact center software is important</title>
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	<h1>Why updated contact center software is important</h1>
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			<span class="post-date">Dec 15</span>

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				Posted by <a href="/forum/user/443-piu-banerjee">Piu Banerjee</a>				in <a href="/resources/sigmaway-blog/contact-center-shared-services">Contact Center &amp; Shared Services</a>			</span>
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	<p><span style="font-size: 11.0pt; line-height: 107%; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: PMingLiU; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">The customer support (CS) department is an important department as it helps in customer retention and customer satisfaction. According to a research, it was found that 78% of customers indicate competent CS agents are the key in keeping their satisfaction levels high. Contact center software plays a crucial role. If the software is updated if one wants to invest in a positive customer experience and increase employee engagement. Read more at:&nbsp;</span><a href="http://it.toolbox.com/blogs/voip-news/your-customer-support-department-would-kill-for-these-contact-center-features-70686" target="_blank">http://it.toolbox.com/blogs/voip-news/your-customer-support-department-would-kill-for-these-contact-center-features-70686</a></p>
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		<a href="/blog/tags/customer-support-department">
		<span itemprop="keywords">customer support department</span>
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		<a href="/blog/tags/customer-retention">
		<span itemprop="keywords">customer retention</span>
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		<a href="/blog/tags/positive-customer-experience">
		<span itemprop="keywords">positive customer experience</span>
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		<a href="/blog/tags/increase-employee-engagement">
		<span itemprop="keywords">increase employee engagement</span>
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		<a href="/blog/tags/contact-center-software">
		<span itemprop="keywords">Contact center software</span>
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