/home/leansigm/public_html/components/com_easyblog/services<title>Benefits of Work-at-Home Service Model</title>
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	<h1>Benefits of Work-at-Home Service Model</h1>
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			<span class="post-date">Oct 26</span>

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				Posted by <a href="/forum/user/443-piu-banerjee">Piu Banerjee</a>				in <a href="/resources/sigmaway-blog/contact-center-shared-services">Contact Center &amp; Shared Services</a>			</span>
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	<p><span style="font-size: 11.0pt; line-height: 107%; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: PMingLiU; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-TW; mso-bidi-language: AR-SA;">Nowadays, the demand for home-based agents and hosted contact services is increasing and is affecting the dynamics of the provider ecosystem, which results in contributing new challenges and opportunities. According to a survey, it was found that the employee population, as a whole, grew by 1.8% from 2014 to 2015, while the employee population that telecommutes grew an impressive 6.5%. A new forecast issued by International Data Corporation (IDC) estimates that U.S. spending on customer care BPO using home-based delivery resources is increasing at a CAGR of 25.1% to $6.1 billion in 2017. Dave Walsh (StatesideBPO), writes in his article about why businesses are embracing the home-based agent model. Read more at:&nbsp;</span><a href="http://www.callcentertimes.com/Home/tabid/37/ctl/NewsArticle/mid/395/CategoryID/1/NewsID/1087/Default.aspx" target="_blank">http://www.callcentertimes.com/Home/tabid/37/ctl/NewsArticle/mid/395/CategoryID/1/NewsID/1087/Default.aspx</a></p>
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		<span itemprop="keywords">hosted contact services</span>
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